EBOS Healthcare NZ Returns Policy

  1. Warranties

1.1 Except to the extent of written warranties given by us to you, all warranties and representations in respect of Goods supplied are excluded, including (to the extent permitted by law) those expressed or implied by law. Where any written warranty conflicts with clauses 5.2 or 5.3 the provisions of clauses 1.2 and 1.3 as applicable shall apply.

1.2 We shall not be liable:

(a) Where you have altered or modified the Goods, misapplied the Goods, or have subjected them to any unusual or non-recommended use, servicing or handling;

(b) For loss caused by any factors beyond our control;

(c) For any indirect or consequential loss of any kind;

(d) For any second hand Goods; and

(e) Where the terms of any written warranty have not been complied with, or any manufacturers’ handbook provided to you has not been complied with.

1.3 Our total liability under any warranty for defective or damaged Goods supplied by us is limited at our option to either: (a) Replacing or repairing the defective or damaged Goods; or (b) Refunding the price of the defective or damaged Goods.

1.4 Goods identified to us as damaged or defective, may be inspected by us at our discretion.


  1. Returns

2.1 Any return of Goods and/or request for credit on Goods returned shall be subject to the following conditions:

(a) A prior Returned Goods Authorisation number is obtained from us in writing within 72 hours of receiving the products;

(b) The Goods are returned by our recognised carrier;

(c) The RGA number must be attached to the outside of the Goods;

(d) The Goods must be undamaged, unopened and in resalable condition (this includes all manuals, brochures and other material);

(e) The original invoice and reason for return must be enclosed with the Goods;

(f) The risk of any loss, damage or deterioration of Goods returned to us will remain with you until the Goods have been received and inspected at our premises;

(g) If required to do so by us, you must be able to show proof of delivery of returned Goods. Failure to comply will result in a repudiation of any claims made by you against us for the returned Goods in question;

(h) If we allow Goods to be returned by you, the level of credit given to you is at our discretion;

(i) No Goods will be accepted for return after 21 days from delivery, or where no longer required because you change your mind;

(j) Indent orders and vaccines are non-returnable for credit; and,

(k) All claims against us for shortages and breakages must be made in writing within seven days of receipt of Goods by you.


  1. Restocking Fee

3.1 Where we accept Goods back for return, as a result of your error, we reserve the right to charge a restocking fee (the greater of 15% of the price for the Goods or $30.00 exc. GST) per order.

3.2 Goods returned may also be subject to a freight forward fee incurred by us in returning Goods to our warehouse.


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